About Us

iMedicalSales  is a one-stop-shop for your health, comfort and fitness needs. It is our goal to assist you with quality products by trusted brands such as:

  • Mada Medical
  • Palmero
  • Siemens
  • 3M Littman
  • Jobst
  • Prossage
  • Sombra
  • Point Relief
  • Drive
  • Stander
  • Moen
  • Tuil
  • BioFreeze
  • Prodigy        …and many more

iMedicalSales appreciates its broad range of customers which include  individuals, medical practices, spas and therapy centers, hospitals, daycare centers/ schools, residential institutions, pharmacies and mobility recourse centers.  It is our goal to provide our customers with quality medical supplies and products.

Customer Service

iMedicalSales is committed to providing quality products and services. Our customer service representatives are knowledgeable and available to answer any questions, and provide product consultations.

If for any reason you are less than completely satisfied with your purchase, please let us know so that we may address your concerns.

Please note that all products are subject to their availability and prices/ promotions are subject to change without notice.

We welcome high volume purchases. Should you or your organization require a price quote for a large order, contact us at 716.218.0509 or via info@imedicalsales.com  Orders above $4,000 must be handled by a customer service representative. Please contact us at sales@imedicalsales.com or reach us via telephone at 716.218.0509.

Dispatch Times – iMedicalSales dispatches orders within 48 hours of receipt of payment Mon through Friday.  Once your order has been shipped, you will receive a shipping confirmation via email. You may also log in to your account details using our website to obtain detailed tracking information at any time.

Delivery occurs within 5-10 days based upon standard ground shipping, however please allow up to 21 days for delivery in case of shipping delays.

Shipping

iMedical Sales ships within the United States of America only. Customers are required to pay shipping and handling fees at the time of purchase. Free shipping may apply based upon the size of the order. Contact us for Free shipping details!

Please note that we UPS and FEDEX will not deliver to a Post Office Box. To avoid any shipping delays, please provide us a physical address for delivery. If your order contains a Post Office Box as the delivery address, The order will be placed on hold, and we will contact you for a physical delivery address.

Return Policy

Although we believe in complete customer satisfaction opened packaging of hygienic products and items such as undergarments, and hosiery may not be returned.

All returns or exchanges must be made within 14 days of the arrival date. After 14 days your order will be assumed satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted.

All returns will be refunded less the shipping cost and a 20% restocking fee. Contact us with details on how to return properly return purchased items.

Privacy Policy

MedicalSales is committed to ensuring that your privacy is protected when using our website/shopping portal. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
iMedicalSales may change this policy from time to time by updating this page, please visit this page from time to time to ensure that you are aware of any changes. This policy is effective from May 1, 2012.

We may collect the following information:

  • Name
  • Contact information including email address

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services. If you opt-in, we will send you emails regarding iMedicalSales news, events, sales and promotions.We may periodically send emails about other organizations, events, products or other information which we think you may find interesting using the email address which you have provided.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@imedicalsales.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

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